Refund policy

Refund policy for non-working or poor quality goods

Our 30-day money-back guarantee ensures that you will be able to request a refund of money spent on purchasing a product on in the event that the product does not work as described and shown in the DEMO.


You buy an open source unencrypted intangible digital product from our store and receive the product content upon download. Within 30 calendar days of purchase, you are entitled to a refund for the following reasons:

  1. The product is damaged, defective or does not work as described and shown, you have provided access (remote desktop control / ftp / ssh / access to the admin panel (one or more different ones may be required)) for checking and fixing, but the development team cannot solve your problem.
  2. An external service has been integrated into the product that has stopped working and the development team at cannot suggest a workaround.
  3. The item has been purchased but not yet loaded by you and you change your mind.

We will not process refunds on a transaction in one or more of the following cases:

  1. Customer downloads the product on an unsupported platform, server, or environment.
  2. The client requests a feature that is NOT shown in the description and / or DEMO.
  3. The client had a problem with the product, but he never contacted the support service and / or refused to provide the necessary access for verification and correction.
  4. The customer purchased the product more than 30 days ago.

Refunds for "Once Used" Products

There are a number of products whose purpose of work is not carried out constantly, but are needed only once. They immediately fulfill their function and are usually no longer needed.

For example, if you purchased a product for the sole purpose of migrating your data store, we cannot refund your money after you have already completed the migration. Another example: if you purchased a product to optimize your site and have already optimized it, we cannot get a refund because you have already used the core value of the product.

Before purchasing any of the products on the website, be sure to check all the characteristics of the product and watch the DEMO, making a purchase you accept the terms of the Refund Policy for non-working or poor quality goods, and the Services of use.

We draw your attention to the fact that all products are tested before sale and have been officially tested on all Marketplaces.

If you have any questions, problems or problems with any of the products please contact the support service by leaving a request at Login, or through any of your convenience means of communication indicated on each page of the site.