Professional Website Technical Support

Overview:

Our team will help you resolve any issue with your website, regardless of its complexity. This includes errors related to the template and conflicts with installed plugins. You can receive consultations in a convenient form - via chat, email, or phone.

The service includes:

• Access to technical documentation and knowledge base
• Support via ticket system
• Priority chat support
• Support via email or phone
• Emergency assistance in solving tasks
• Fixing template-related errors
• Resolving conflicts related to installed plugins
• Website speed audit and assistance in speed optimization

To activate the service, you need to:

1. Pay for the service. Immediately after payment, you will gain access to the special Premium Support user group.

2. Send us an email if you wish to receive support via email or request a callback.

3. Describe the issue and receive support from our specialists in solving the task.

How does it work?

During the process, you may encounter complex technical problems that are difficult to solve without experience in this area. Of course, you can use information available online. However, sometimes no guide will provide an effective solution that considers all the details of your task. Our specialists can quickly help solve the problem.

Experienced specialist assistance may be needed at various stages of the website's operation: installing the chosen template when creating the site, needing correct settings when installing additional extensions on the site, or dealing with any errors during the site's operation.

To get help from our specialists, describe the issue with your site using the chosen communication channel. Follow the instructions to resolve the problem.

Premium clients can request a callback through a special form. You will find a link to it after your payment is processed.

The service applies to one site.

We work with sites on platforms like WordPress, OpenCart, PrestaShop, Cs-Cart, Magento, Joomla, WooCommerce.

Contact us if you have any questions (info@pinta.com.ua).